In this insightful article from KLR Paralegal, Kelli Radnothy challenges the common assumption that burnout is caused solely by having too much work. Instead, she explores how workplace friction—unclear processes, constant interruptions, poor communication, inefficient systems, and unnecessary obstacles—can drain energy just as quickly as a heavy workload. The article encourages legal professionals to look beyond time management and examine the operational challenges that create daily frustration and exhaustion. By reducing friction and improving workflows, legal teams can create more sustainable, productive, and healthier work environments.

Why It Matters for Paralegals

Paralegals often serve as the hub of communication, case management, and workflow coordination within legal teams. When systems are unclear or processes break down, the resulting friction can lead to stress, errors, and burnout—even when workloads appear manageable. Recognizing and addressing these operational barriers can help paralegals work more effectively while protecting their long-term wellbeing.